Integrating Luma Summarization with ChangeGear

Luma Summarization is a generative AI-powered service that automatically generates concise summaries of ChangeGear tickets. These summaries enhance the support experience by making information easier to consume — whether for agents managing tickets or for end-users following up.

Setting Up Connections

To set up an integration with Luma Summarization: 

1. Navigate to ChangeGear Web Administration by clicking the Main Menu () > Administration. Select the Integration node, then choose the Luma Summarization integration.

   

2. Complete the applicable fields in the Authentication tab (fields indicated with an asterisk (*) are required). 

   1. Luma URL - The base URL that points to the Luma instance that is going to be used.

   2. Tenant ID - The ID of the given tenant.

   3. Tenant Access Token - The access token to use for authentication with Luma.

   4. Select the toggle to enable the integration. Click Save .

      

3. Once you have completed the steps shown above, you need to configure the Change Management and Service Requests BPAs to include the Run Luma VA Integration Action.

   1. In Administration, select Change Management/Service Request Management > Business Policy Automation.

   2. Double-click the Alert Pending Approvers BPA. The Business Rule Details dialog displays.

   3. Enable the check-box to Run Luma VA Integration and save your changes.